sureph Privacy Policy

1 Introduction

sureph is an online gaming platform serving players in the Philippines. This Privacy Policy explains how sureph collects, uses, stores, and protects personal data from players who register and use the platform. It also sets out the rights you have over your own data and how you can exercise them.

sureph is committed to handling personal data responsibly. We process data only for clearly defined purposes, and we take reasonable steps to ensure it remains accurate, secure, and protected from unauthorised access.

2 Data We Collect

sureph collects personal data in two ways: information you provide directly, and data gathered automatically when you use the platform.

Information you provide:

• Full name, date of birth, and Philippine mobile number provided during registration.
• Identity documents submitted during KYC verification (e.g., government-issued ID, proof of address).
• Payment information including your Philippine bank account details or e-wallet identifiers used for deposits and withdrawals.
• Communications you send to the sureph support team, including emails and chat messages.

Data collected automatically:

3 How We Use Your Data

sureph uses personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing deposits and withdrawals in PHP, and providing access to games and betting services.
• Identity verification: Confirming your eligibility to use the platform, including age verification (21+) and KYC procedures required for withdrawal processing.
• Security and fraud prevention: Detecting unusual activity, preventing unauthorised account access, and protecting the integrity of the platform.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate a player needs support, and applying any self-exclusion or limit requests you make.
• Platform improvement: Analysing how players use sureph to improve features, fix issues, and optimise the mobile gaming experience.
• Customer support: Responding to your queries and resolving account issues.
• Legal obligations: Retaining records as required by applicable law and cooperating with lawful requests from authorities.

4 Data Sharing

sureph does not sell your personal data. We may share data with the following categories of parties only where necessary:

• Payment processors: Philippine banks and e-wallet service providers involved in processing your deposits and withdrawals in PHP.
• Game providers: Technology providers who supply the games and betting engines that power the sureph platform. They may receive anonymised session data for game integrity purposes.
• Identity verification services: Third-party providers used to assist with KYC verification, where applicable.
• Legal and regulatory authorities: Where sureph is legally required to disclose data — for example, in response to a valid court order or government request.
• Fraud prevention services: Specialist providers used to detect and prevent fraudulent activity on the platform.

All third-party service providers who handle your data on behalf of sureph are required to process it only for the agreed purpose and to maintain appropriate security standards.

5 Cookies

sureph uses cookies and similar tracking technologies to keep your session active, remember your preferences, and collect aggregated analytics data that helps us improve the platform.

• Essential cookies: Required for the platform to function. These handle session authentication and maintain your login state.
• Analytics cookies: Collect anonymised data about how players use the platform so we can identify areas for improvement.
• Preference cookies: Remember settings you have applied, such as your preferred game view or language display.

Most browsers allow you to manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to log in and use platform features normally.

6 Data Retention

sureph retains personal data for as long as your account is active and for a reasonable period afterwards to meet legal obligations, resolve disputes, or support ongoing account reviews. Specific retention periods vary depending on the type of data:

• Account registration data is retained for the life of your account and for a defined period after closure.
• Transaction records are retained as required by applicable financial record-keeping obligations.
• KYC documents are retained for a defined post-closure period to comply with identity verification requirements.
• Customer support communications are retained for a period sufficient to resolve the relevant matter and any related disputes.

When retention is no longer required, data is securely deleted or anonymised so it can no longer be linked to an individual.

7 Security Measures

sureph takes the security of your personal data seriously. The following measures are in place to protect it:

• SSL/TLS encryption on all data transmitted between your device and sureph servers.
• OTP-based two-step verification for account login and sensitive account actions.
• Access controls that restrict which internal team members can access player data, and only to the extent necessary for their role.
• Regular security reviews of platform infrastructure to identify and address potential vulnerabilities.

8 Your Rights

As a sureph player and a data subject, you have the following rights over your personal data:

To exercise any of these rights, contact the sureph support team using the email address shown in the footer of this page. We will respond within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request.

Please note that certain rights may be limited where sureph has a legal obligation to retain your data, or where deletion would affect our ability to resolve an ongoing dispute or investigation.

9 Minors

sureph is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account, the account will be closed and any associated data deleted.

If you believe a minor is using the platform, please contact our support team immediately using the details in the footer.

10 Policy Updates

sureph may update this Privacy Policy from time to time to reflect changes in the platform's data practices, legal requirements, or operational needs. When updates are made, the "Last updated" date at the top of this page will be revised.

Continued use of sureph after a policy update is published constitutes acceptance of the revised terms. If the changes are material, we will make reasonable efforts to notify active users through on-platform communication.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to the sureph support team.